FAQ (Frequently Asked Questions)
Here you will find answers to common questions related to Lnu swipe card, loans, loan accounts etc.
Lnu Swipe Card
Q. I don’t have an LNU swipe card. How do I get one?
Answer: If you are a student or staff member at LNU you can apply for a card here: lnukortet.lnu.se
Q. Why is it taking so long for my LNU card to be delivered?
Answer: The Lnu card is sent to your home address. If there is an error with the address information the card is sent to the Infocenter. If you still haven’t received your card, check with the Infocenter.
Q. My card isn’t working. What do I do then?
Answer: You can email us at sakerhet@lnu.se
Q. Does my card work in Kalmar even though I applied for the card in Växjö (and vice versa)?
Answer: Yes, students have access in both Kalmar and Växjö.
Q. I’m a student at another university, can I pick up my reserved books and use UB’s study rooms?
Answer: Yes, you are welcome during the library’s regular opening hours. During the library’s self-service hours a Lnu swipe card is required to entering the building.
Borrowing Books
Q. I want to keep a borrowed book for a longer period even though the maximum loan period has been reached. What can I do about this?
Answer: Contact us via telephone, chat or email so we can see how we can help you with this.
Q. Can I leave a Kalmar-book in Växjö (and vice versa)?
Answer: Yes, you can.
Q. Can I order books from the other campus?
Answer: Yes, you can but it might take a few days for the book to arrive.
Q. How do I pick up interlibrary loans
Answer: Come to the library during the opening hours.
Q. I’m not able to pick up my reserved book. What do I do?
Answer: Contact us via telephone, chat or email.
Q. I can’t return my books. Can I renew the loan period?
Answer: Contact us via telephone, chat or email.
Q. Can I reserve books that are on the shelf?
Answer: No, you can come to the library during the opening hours and pick up the books you want to borrow.
Q. Can I return books without going into the library?
Answer: Yes, the book return slot is open 24 hours a day.
- In Kalmar it is located by the entrance to Stella.
- In Växjö it is located outside the entrance of UB.
Q. If it says that a book is not available until the return date, does that mean that the book will be available again on that date?
Answer: If the book is not reserved, the loan period will automatically be renewed. If the book has been reserved it should be returned on the given date.
Q. Can I borrow course reference books?
Answer: No, you cannot bring course reference books home but you can use them at the library.
Q. Can I get books sent to my home address?
Answer: We are unable to send books to a home address. Students need to be able to pick up the books at the library.
If you are studying as a distance student at LNU read more about the distance services.
Student Account
Q. I forgot my password to my student account. Can you help me?
Answer: You can read about issues concerning your student account at the Service Portal.
Library Account
Q. I forgot my pin code to my library account. What should I do?
Answer: Log in to my “My Account” and change your code.
Group Room
Q. When can I book a group room at UB?
Answer: You can book a group room at the Library during the University Library opening hours.
Opening Hours
What are the opening hours at the University Library?
Answer: you will find all information about opening hours on the website about the library's opening hours.
General Public
Q. I’m not a student or staff member at LNU. Can I still borrow books and use UB as a study place?
Answer: Yes, you are welcome during the library’s regular opening hours. During the library’s self-service hours a Lnu swipe card is required to entering the building.