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- Single point of entry for students ("En väg in")
Single point of entry for students ("En väg in")
The project started in autumn 2025 and aims to create a single physical student support function in the University Library’s premises on the ground floor in Växjö. The idea is to create a visible and accessible area for face-to-face meetings, both spontaneous and pre-booked. With a single, clear point of entry, students will no longer need to navigate between different locations on campus, and it will be easier for visitors to find the right place. "En väg in" is a working title used during the project period and will not be used visibly in the environments.
The plan is to create a service hub that will serve as the main physical point of entry to the university's central support function. The following will operate from this single point of entry:
- Infocenter
- University Library
- IT support
- Central study and career counselling
- Student wellfare
- Study support
- Internationalisation
- Lnu Innovation
The design of the space is still being developed, but it will include a welcoming service desk, a self-service area, a lounge/pop-up area, meeting rooms with adjoining waiting areas for professional consultations, and opportunities to access the university’s branded products. The vision is for the support to be divided into three different levels depending on the nature of the matter.
Three service levels
The vision is for the support to be divided into three levels. The first level consists of a front desk that serves as an initial point of contact, offering general guidance and handling enquiries of a simpler nature.
Level two brings together services that currently have their own physical point of entry, namely IT support and the University Library, handling matters that require specific expertise but no prior booking.
Level three includes booked and scheduled support that requires a certain level of preparation, as well as units that are not located in close proximity to the service hub. Level-three support may involve workshops or meetings with someone from student welfare or a study counsellor.
Organisation
Project group
Johanna Palm, project manager (UB), Patrik Karlsson (LOS), Anna Löving (LOS), Frida Sjökvist (FEH), Lina Warme (IT) and Linda Levin (STUD)
Steering group
The university director, the library director, the office managers of IT, STUD and LoS and the administrative director of FTK.
Reference group offices
Lollo Leijner (FEH), Linn Andergren (FKH), Emma Lundin (FSV), Milena Rusic (FTK) and Nadja Heinvall (FHL)
Reference group Linnaeus Union
Timeline
Spring semester 2026
Floor plan finalized. Design and planning ahead of refurbishment. Continued needs assessment linked to functions that need to be physically present in the premises. Kick-off of work on ways of working – mapping which types of inquiries are received and how current workflows operate. Initial categorization of inquiries into three levels and analysis of how this affects existing ways of working. Work on a digital entry point begins.
Autumn semester 2026
Design and planning, and possible procurement, ahead of refurbishment. Continued work on ways of working.
Spring semester 2027
Refurbishment.
FAQ
What is the project’s view of a digital point of entry?
In the project directive, the digital point of entry was removed in favour of physical reception. As the work has progressed, however, the project group has identified a need for a digital point of entry in order for the physical one to work. Preparatory work will therefore begin this spring.
Is the project linked to the work on streamlining support services?
The starting points have been the same. The guiding principles are operational benefit, close alignment with operations, accessibility and ways of working that support development. The core idea is that efficiency and quality can be improved by doing this together. The project group works in close contact with working groups linked to the streamlining of support services.
Are there any plans for the support currently provided by the faculties?
The project’s focus is on the central support function, but the plan is to include a space where different services can pop up during the year and where the faculties can also be represented. What matters will be handled as part of En väg in will be a key focus of the work this spring. It is necessary to establish clear links between the physical point of entry and the faculties so faculty-specific matters can be easily referred to the right place.
Will there also be a shared point of entry in Kalmar?
In Kalmar, work is already under way with the University Library and the Infocenter co-located. The plan is for the new ways of working developed in Växjö to be transferred to Kalmar over time. Any refurbishment is planned for a later stage.
The university has previously tried to create a shared point of entry for students but did not succeed. Why would it work better this time?
The previous attempt unfortunately coincided with the pandemic, when the campus was largely emptied of students and staff for an extended period. This time, the conditions are entirely different.
Can the university afford to refurbish the premises in order to create a shared service function?
The aim is for the project to contribute to a more attractive campus and to students’ development – an important area of development for the university. It is expected that gains will be made in the form of broader staff competence and, as a result, an improved ability to handle matters that fall outside current roles. The shared support function is intended to provide a fully adequate service that is also faster than what is possible today.