IT support for employees

FAQ and guides for accounts in the Service portal

At Linnaeus University, there are different types of accounts that are used depending on what services that needs to be accessed.

Some accounts can only be ordered by IT's contact person at the faculty, see the link below who the contact person is at your faculty.

Your contact person for ordering staff accounts

In the Service Portal you will find a comparison between different account types' access to services

Read more about account types and how to order accounts

Change password for your staff account

User agreement for the use of Linnaeus University's computer, network and system resources.

Account rules

Here you will find account rules for Linnaeus University

Password rules

Here you will find password rules for Linnaeus University (swedish)

FAQ and guides for e-mail and calendar in the Service portal

During your employment at Linnaeus University you have access to an email address consisting of firstname.lastname@lnu.se. You handle your emails, either through an email client or via the web at webmail.lnu.se.

Mailing lists

Mailing lists of the faculties and departments, named short name@list.lnu.se, such as fkh@list.lnu.se. These lists are automatically populated with members based on information in Primula.

If you need a mailing list to other colleagues at Lnu you order it using the order form below.
Order an email list in Self Service

Function Address (function account)

You can order an email address for a function or event, such as registrator@lnu.se.
Order a function account in Self Service

Manage your email correctly

Practical advice and information on how to manage your e-mail correctly.(swedish)

Email rules

Here you will find email rules for Linnaeus University (swedish)

FAQ and guides for e-signing in the Service portal

eduSign

The e-signature service eduSign, developed by Sunet, is now available to all staff at the University. With eduSign, it is possible to sign and validate documents electronically in a fast and easy way.

FAQ and guides for e-meeting in the Service portal

E-meetings are meetings held remotely via the computer/tablet or as a video conferencing meeting.

In the Service portal you can read more about what e-meeting services that the University offers:

• Zoom
• Teams
• Video conferencing

Links to order forms to book start-up help

• Book video conference start-up support in Selfservice
  For transmission via Polycom and/or transmission via Västerviksbryggan for external parties outside Lnu.
• Book start-up support for e-meeting in Selfservice
  Meetings via Zoom
• Book start-up support for a lecture in Selfservice
  Classroom, presentation only.

FAQ and guides for file storage in the Service Portal.

For employees at Linnaeus University, there are a few different storage services to choose from for storage of files and folders. Below is a brief description of each service.

Box - cloud service for file storage

Box is a storage service in the cloud that enables syncing and sharing files with others both on and outside the Linnaeus University.

In Box, you can store all types of files like presentations, documents, photos and videos and you can organize everything into folders.

The files in the Box are easily accessible from a web browser or a synchronization client.

P: - your personal storage space on Uniersity servers

• Files that are being saved at P: can only be accessed by yourself.
• You get initially 1 GB of storage space on P.
• P: is available as a device under "My Computer" in Windows Explorer.

S: - shared storage that you and your colleagues have access to.

Your contact person for ordering folders on S:

Order a folder on S: in Self Serivce (only for contact persons)

Access to files on the P: and S: outside the University network
You can access files and folders on the P and S: even when you are sitting outside the university network via My files (https://wfm.lnu.se). You log in with your Lnu account.

OneDrive - File storage in the cloud

OneDrive is a file storage service in the cloud that you access when you install Microsoft Office 365. 

More information about OneDrive and Office 365 in the Service Portal

Note! We recommend that you use OneDrive for storing your personal working documents but not any confidential information.

Rules for use of cloud services (swedish).

Sunet Drive

Sunet Drive is a national cloud-based storage and file sharing service where Linnaeus University's researchers and doctoral students can store research data in their research projects.

Read more and order storage space in Sunet Drive on the Research data page on Staff

Guides and FAQ for Sunet Drive in Serviceportalen

Guides and FAQ about Microsoft 365

Microsoft 365 is Microsoft's latest version of Office that we have chosen as the standard at Linnaeus University. As long as you can connect to the Internet, you can connect to the files and people you need to work.

Read more about Microsoft 365

Information about wireless network(Wi-Fi) - eduroam/LNU-Guest in the Service Portal

Information about Remote access/Work from home/VPN in the Service Portal

Fixed (wired) network

In most offices there are fixed wall network jack that you can use to connect your Linnaeus University-owned computer. When you are connected to the fixed network, you have access to the Internet and to the University systems.

Network Monitoring at Linnaeus University

IT Office reserves the right to monitor the use of the network at Linnaeus University. Misuse and unauthorized access may result in notification to the disciplinary committee or the police.

VPN rules for Linnaeus University (swedish)

FAQ and guides for applications in the Service portal

The IT Office has signed agreements for a number of software programs at Linnaeus University.

Contact the IT Office if you have questions or want to order software and licenses for computers owned by Linnaeus University.

Read more about software and licenses.

Create a new case or see your ongoing requests in Selfservice.

Serviceportalen, guides and FAQ (open around the clock)

Exceptional opening hours

Phone hours

Monday - Wednesday: 8.00-16.00
Thursday - Friday: 8.00-15.00 

Visiting hours

Monday - Wednesday: 8.00-11.30, 12.30-16.00
Thursday - Friday: 8.00-11.30, 12.30-15.00

On-call activities

The IT Operations and Infrastructure section has monitoring and emergency preparedness to ensure that any business-critical disruptions to our systems and services are handled.

• Monday-Friday at 7.00-22.00
• Saturday-Sunday at 8.00-22.00

On 3-4 October, the IT Office is on staff day and have limited support these days.

• 3 October: Telephone hours: 8.00-11.30. Closed for visits in Kalmar and Växjö.
• 4 October: Closed.

For urgent operational matters when we have closed, please contact Info Center. Other cases can you report in to Easit Selfservice or send it to it-support@lnu.se.

To facilitate support, we may sometimes need to see what you see. In these cases, we use Splashtop. In need of remote support you will be guided by our support technician over the phone.

Read more about Splashtop Remote Support in the Service Portal.

Support of private computer

The IT office does not give support on private computers or equipment. However, to be able to support applications provided by the Linnaeus University, deviation from this can be done.

NOTE!
The IT Office takes no responsibility for any errors that may occur on your private computer in connection with we give you support.