- Support and service
- IT support for employees
- Account types
Accounts at Linnaeus University
Information about what different types of accounts there are on Lnu, what services can be accessed with them and how to order an account.
FAQ and guides for accounts the Service Portal.
See comparison between different accounts in the Service Portal
Staff accounts
Employees at Linnaeus University need a staff account to log in with and access different services and systems at the university.
Staff accounts connects to the wireless network called "eduroam".
Who can order staff accounts?
Only a contact person for staff accounts at your department or department can order staff accounts.
Order staff account in Selfservice.
Consultants and doctoral students
For doctoral students, it is usually a Personal Account that is most suitable to order. The difference between Staff Account and External Account is that with the Personal Account you can access common groups on Medarbetare and email lists that are attached to the faculty.
For consultants you need to order an External account.
External accounts - for external users and consultants
An external account can be ordered when a person who does not have a registered employment in Primula needs an account to be able to log in to services at Lnu. It could be, for example, an external consultant who needs to access servers at Lnu, an external lecturer or an external teacher who needs access to Moodle.
Here is information on which Lnu services a user with an external account can access: https://serviceportalen.lnu.se/sv-se/article/1460883.
Here you find the order form for External account in Selfservice.
Who can order external accounts?
All employees can order external accounts.
With an External Account, you do not have access to groups at Medarbetare or e-mail lists as standard.
An external account is valid for a maximum of one year, but if needed, it is possible to extend the time.
External accounts and Box
It is not possible to log in to Box (Lnu) with an external account.
Accounts for participants in Contract Education
Participants in a commissioned education need an account to be able to log in to MyMoodle or other services and systems at Linnaeus University.
As participants in commissioned education are not admitted through Antagning.se, accounts need to be ordered for them.
Order accounts for contract education in Selfservice.
Who can order accounts for participants on contract education?
All employees at Linnaeus University can order accounts for contract education.
It is important that you have access to all participants' first and last name, social security number and e-mail address when ordering.
How do participants get the login information to the account?
They get their accounts by logging in with a one-time code at Linnaeus University's account portal. Information on how to get an account will be included with the one-time code.
When you order through the order form, you can choose if you want IT support to send the one-time code to the participants or if you want to hand out the code.
Function accounts (function email address)
If you need an email address for a function of the university, for example registrator@lnu.se, it is a function of account you need. You can also use a funtion account to display events in the calendar on Lnu.se.
Order a function account in Selfservice.
Who can order function accounts?
All employees can order function accounts.
Student accounts
Students at Linnaeus University will have access to an account for students (Student account) that they use for login to student web, MyMoodle, student mail etc.
Students log in to the Account Portal to get the student account. They can either log in with their account to Antagning.se or order a one-time code in the portal.
The student must be admitted / registered / re-registered to be able to retrieve the student account.
See dates for when new student accounts can be created at the earliest in the Service Portal.
How does it work for our international students?
International students can not use their login to Antagning.se. They need to order a one-time code to retrieve a student account in the Account portal.
Here's how it works:
When the student's admission is being transferred to Ladok, the IT support sends two emails to the e-mail address they have specified at Antagning.se
The first email contains
- the students social security number in Ladok
The second email contains
- a one-time code
- informtation on how to get a student account.
The one-time code, along with the social security number, is used to log in to the Account portal to retrieve the student account.
When an international student contacts us about not having received this information from us, it may be one of the following reasons:
1. The email has been handled as spam by the recipient's server. Ask the student to check their Junk Email box after the sender address noreply-otc@lnu.se.
2. They are checking in a mailbox with a different e-mail address than the one they specified in their application to Antagning.se. Ask them to look in the correct mailbox. If they want to change their email address, they do so at Antagning.se
3. The admission round has not yet been transferred to Ladok (this usually applies to the admission rounds HTXXXX / VTXXXX). See dates for when new student accounts can be created at the earliest in the Service Portal.
If none of the above helps the student find the email, refer them to it-support@lnu.se and we will send the information to them.
Guest accounts - for visitors who needs to log in to computers in the lecture rooms
NOTE! No guest account is required to access Wi-Fi at the university. Guests log in with a private email address to "LNU-Guest" network.
If you have visitors, conference attendees or lecturers who need to be able to log in to the computers in the lecture rooms, they will need a guest account.
A guest account has a short validity period, a maximum of 14 days.
Order a guest account in Selfservice.
Who an order guest accounts?
All employees can order guest accounts.
Guests can also pick up a guest account by visiting IT support and presenting identification. NOTE! The account is then only valid for one day.
Test account
If you as an employee need to be able to test an Lnu service with an account other than your own staff account. You can order both staff and student accounts as test accounts.
Order form test account in Selfservice.