Emotional Intelligence to Emotional Well-being: The Role of Customer Engagement and Authentic Interactions
Recent advancements in emotive artificial intelligence (AI) are changing the way the tourism industry interacts with travelers, allowing AI to understand and respond to emotions. However, there's still limited understanding of how AI's emotional abilities affect travelers' well-being.
Drawing on Dr. Foroudi’s research, this seminar will explore the role of AI's emotional intelligence in enhancing personalized travel experiences and improving the emotional well-being of travelers, offering insights into how emotionally capable AI can contribute to a more engaging and satisfying tourism experience.
Intro by Associate professor Clarinda Sousa Jansberg.
Short Bio Dr. Pantea Foroudi is the Business Manager and Solution Architect at Foroudi Consultancy and the Director of the Sustainable Digital Economy Area of Excellence. She also serves as Head of the Research Group in Marketing and Corporate Brand Management, a Member of the School Management Board (SMB), and a Reader in Marketing and Corporate Brand Management. Her primary research interests include consumer behavior, with a multidisciplinary focus on (i) Corporate brand design and identity, (ii) AI and technology, and (iii) Sustainable Development Goals (SDGs).
