Selcen Ozturkcan
Docent
Institutionen för marknadsföring och turismvetenskap
Ekonomihögskolan
Vänligen besök den engelska versionen av den här sidan för mer information eller www.selcenozturkcan.com.
Vi är kvalitetscertifierade
Ekonomihögskolan och Linnéuniversitetet är ackrediterade av The Association to Advance Collegiate Schools of Business, AACSB.
Publikationer
Artikel i tidskrift (Refereegranskat)
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Angelakis, A., Inwinkl, P., Berndt, A., Ozturkcan, S., Zelenajova, A., et al. (2024). Gender differences in leaders’ crisis communication : a sentiment-based analysis of German higher education leaderships’ online posts. Studies in Higher Education. 49 (4). 609-622.
Status: Publicerad -
Farhoudinia, B., Ozturkcan, S., Kasap, N. (2024). Emotions unveiled : detecting COVID-19 fake news on social media. Humanities and Social Sciences Communications. 11 (1).
Status: Publicerad -
Merdin-Uygur, E., Ozturkcan, S. (2024). The robot saw it coming : Physical human interference, deservingness, and self-efficacy in service robot failures. Behavior and Information Technology.
Status: Epub för tryck -
Tanaltay, A., Ozturkcan, S., Kasap, N. (2024). Decoding digital engagement : a comparative analysis of English and Turkish brand post popularity dynamics on platform X. Journal of Research in Interactive Marketing.
Status: Epub för tryck -
Billore, S., Genc, E.A., Ozturkcan, S. (2024). Brand museums, commodification of cultural heritage and cultural transfer : The case of IKEA museum. Scandinavian Journal of Management.
Status: I tryck -
Ozturkcan, S. (2024). The right-to-repair movement : Sustainability and consumer rights. Journal of Information Technology Teaching Cases. 14 (2). 217-222.
Status: Publicerad -
Merdin-Uygur, E., Ozturkcan, S. (2023). Consumers and Service Robots : Power Relationships amid COVID-19 Pandemic. Journal of Retailing and Consumer Services. 70.
Status: Publicerad -
Ozturkcan, S., Kitapci, O. (2023). A sustainable solution for the hospitality industry : The QR code menus. Journal of Information Technology Teaching Cases.
Status: Epub för tryck -
Farhoudinia, B., Ozturkcan, S., Kasap, N. (2023). Fake news in business and management literature : A systematic review of definitions, theories, methods, and implications. Aslib Journal of Information Management.
Status: Epub för tryck -
Ozturkcan, S., Senel, K., Ozdinc, M. (2022). Framing the Central Bank Digital Currency (CBDC) revolution. Technology Analysis & Strategic Management.
Status: Epub för tryck -
Ozturkcan, S., Merdin-Uygur, E. (2022). Humanoid service robots : The future of healthcare?. Journal of Information Technology Teaching Cases. 12 (2). 163-169.
Status: Publicerad -
Senel, K., Özdinc, M., Ozturkcan, S. (2021). Single Parameter Estimation Approach for Robust Estimation of SIR Model With Limited and Noisy Data : the case for COVID-19. Disaster Medicine and Public Health Preparedness. 15 (3). e8-e22.
Status: Publicerad -
Ozturkcan, S. (2021). Service innovation : Using augmented reality in the IKEA Place app. Journal of Information Technology Teaching Cases. 11 (1). 8-13.
Status: Publicerad -
Senel, K., Özdinc, M., Ozturkcan, S., Akgul, A. (2020). Instantaneous R for COVID-19 in Turkey : Estimation by Bayesian Statistical Inference. Turkiye Klinikleri Journal of Medical Sciences. 40 (2). 127-131.
Status: Publicerad -
Özdinc, M., Senel, K., Ozturkcan, S., Akgul, A. (2020). Predicting the progress of COVID-19 : the case for Turkey. Turkiye Klinikleri Journal of Medical Sciences. 40 (2). 117-119.
Status: Publicerad -
Şengün, S., Ozturkcan, S. (2020). Re-shaped by mobile technologies’ disruption : the videogame industry in Turkey. Studies on Marketing Insights. 4 (1). 44-56.
Status: Publicerad -
Fis, A.M., Ozturkcan, S., Gur, F. (2019). Being a woman entrepreneur in Turkey : life role expectations and entrepreneurial self-efficacy. SAGE Open. 9 (2). 1-19.
Status: Publicerad -
Ozturkcan, S., Kasap, N., Tanaltay, A., Özdinc, M. (2019). Analysis of tweets about football : 2013 and 2018 leagues in Turkey. Behavior and Information Technology. 38 (9). 887-899.
Status: Publicerad -
Ozturkcan, S., Kasap, N., Cevik, M., Zaman, T. (2017). An analysis of the Gezi Park social movement tweets. Aslib Journal of Information Management. 69 (4). 426-440.
Status: Publicerad -
Ozturkcan, S., Aylin Genc, E., Uysa, O. (2014). You are what you check-in : socially created value of places and online identity formation. European Journal of Research on Social Studies. 1 (Special issue 1). 76-79.
Status: Publicerad -
Ozturkcan, S., Kasap, N., Eryarsoy, E. (2012). M-Devlet Kullanici Kabul Potansiyeli. [M-Government User Acceptance Model] : Kumeleme Analizi ve Karar Agaci Yaklasimi. [Cluster Analysis and Decision Tree Approach]. C.Ü. İktisadi ve İdari Bilimler Dergisi. 3 (2). 87-111.
Status: Publicerad -
De Kervenoael, R., Ozturkcan, S., Palmer, M. (2009). Online Social Capital : Understanding E-Impulse Buying in Practice. Journal of Retailing and Consumer Services. 16 (4). 320-328.
Status: Publicerad -
Ozturkcan, S., Bayraktar, D. (2009). Tedarikci-Alici Etkilesimlerinde Hizmetin Deger Yaratimi. [Services' Creation of Value in Supplier-Buyer Interactions]. ITU Dergisi D: Muhendislik. 8 (4). 3-12.
Status: Publicerad
Bok (Övrigt vetenskapligt)
- Ozturkcan, S. (2014). Effie 2013 Kazananlar Kitabi : (Effie 2013 Award Winners Book). Istanbul, Advertising Foundation Publications [Reklamcılık Vakfı Yayınları].
- Koçaş, C., Ozturkcan, S. (2008). Ekonometrik Rekabet Modelleme ve Pazar Tepki Analizi : (Econometric modelling of competitive markets and market response). Istanbul, Istanbul Chamber of Commerce Publications.
Kapitel i bok, del av antologi (Refereegranskat)
- Ozturkcan, S. (2024). Game Prosumption. Encyclopedia of Computer Graphics and Games. Cham, Springer. 778-780.
- Ozturkcan, S. (2024). Virtual Reality Retailing. Encyclopedia of Computer Graphics and Games. Cham, Springer. 2030-2031.
- Ozturkcan, S., Özdinc, M. (2024). Flygskam and its Implications for Sustainable Tourism : A Social Media Analysis of the Flight Shaming. Marketing and consumer behaviour in sustainable tourism. London, Routledge. 158-174.
- Ozturkcan, S. (2023). Technology and disaster relief : The Türkiye-Syria earthquake case study. Innovation - Research and development for human, economic and institutional growth [Working title]. London, IntechOpen.
- Ripley Johnson, E., Castaño Martínez, M., Ozturkcan, S. (2023). Public health communication with big data : comparison of the United States versus the nordic region in the context of covid-19. Opportunities and Challenges of Engineering Applications in the Digital Age. Istanbul, Türkiye, Nobel. 213-228.
- Ozturkcan, S., Merdin-Uygur, E. (2022). Conceptualizing Opportunities and Challenges Relevant to the Inclusion of Humanoid Service Robots in the Context of COVID-19. Human Interaction, Emerging Technologies and Future Systems V : Proceedings of the 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021, August 27-29, 2021 and the 6th IHIET: Future Systems (IHIET-FS 2021), October 28-30, 2021, France. Cham, Springer. 153-158.
- Akiskali, T., Kitapci, O., Ozturkcan, S. (2022). Service robots in the hospitality industry : A state-of-the-art literature review. Dataset - Literature on service robots in the hospitality industry. Milano, McGraw-Hill.
- Ozturkcan, S., Arin, I., Kasap, N., Saygin, Y. (2022). Twitter Reflections on Syrian Conflict from Turkey. Financial Technology (FinTech), Entrepreneurship, and Business Development. ICBT 2021. Springer. 833-857.
- Ozturkcan, S. (2022). Sustainable branding in global fast-fashion : Consumers' and distant supply chain stakeholders' solidarity via social media. Dealing with Socially Responsible Consumers. Palgrave Macmillan. 299-314.
- Ozturkcan, S. (2021). Fashion Accessory Brand Development via Up-cycling of Throwaway Clothes : The Case of Chapputz. Social and Sustainability Marketing : A Casebook for Reaching Your Socially Responsible Consumers through Marketing Science. Routledge. 563-574.
- Ozturkcan, S., Özdinc, M. (2020). A deadly game user experience : the case of #BlueWhaleChallenge. Game user experience and player-centered design. Cham, Springer. 395-407.
- Ozturkcan, S., Tuncalp, D. (2019). TazeDirekt.com : branding charm or operational basics?. Case Studies in Food Retailing and Distribution. Woodhead Publishing Limited. 37-52.
- Ozturkcan, S. (2018). Virtual reality retailing. Encyclopedia of computer graphics and games. Cham, Springer.
- Ozturkcan, S. (2018). Game prosumption. Encyclopedia of computer graphics and games. Cham, Springer.
- Tuncalp, D., Ozturkcan, S. (2017). Case Study 4: Diageo in Turkey : the lion's milk versus global spirits. Strategic marketing cases in emerging markets. Springer. 47-60.
- Tuncalp, D., Ozturkcan, S. (2017). Teaching Note: Case 4: Diageo in Turkey : the lion’s milk versus global spirits. Instructor's manual for strategic marketing cases in emerging markets : a companion volume. Springer. 27-34.
- Ozturkcan, S., Sengun, S. (2016). Pleasure in Pain : How Accumulation in Gaming Systems Can Lead to Grief. Gamer Psychology and Behavior. Springer. 41-55.
- Ozturkcan, S., Tuncalp, D. (2016). Case study 8 : iGaranti: Expanding the frontiers of mobile banking innovation. Services Marketing Cases in Emerging Markets : An Asian Perspective. Springer. 89-106.
- Ozturkcan, S., Şengün, S. (2015). Gaining reward vs. avoiding loss : When does gamification stop being fun?. Emerging Research and Trends in Gamification. IGI Global. 48-71.
- Ozturkcan, S., Gumus, B. (2015). Sustaining competitive advantage : Turk Telekom. Strategic marketing : creating competitive advantage. Oxford University Press. 519-525.
- Ozturkcan, S. (2009). Internalization, objectivation and externalization : formation of hyper-loyal brand communities. Building brand loyalty : issues and perspectives. Hyderabad, India, Icfai University Press. 55-63.
- De Kervenoael, R., Ozturkcan, S. (2008). Grey market e-shopping and trust building practices in China. Trust and new technologies : marketing and management on the Internet and mobile media. Edward Elgar Publishing. 56-73.
- Ozturkcan, S. (2007). Identification in hyper-loyalty brand communities. The making of cult brands. Hyderabad, India, Icfai University Press.
- Ozturkcan, S., Bayraktar, D. (2007). Tedarik Zinciri Yonetiminde Hizmet Seviyesi Gerekleri Icin Onermeler. [Proposing Snell's Law Approach for Service-Level Requirements in Supply Chain Management] : Snell Kanunu Yaklasimi. Sıtkı Gözlü'ye armağanı. Istanbul, Çağlayan Basımevi. 37-48.
Kapitel i bok, del av antologi (Övrigt vetenskapligt)
- Ozturkcan, S. (2019). PASHA Bank Turkey : an international marketing strategy for an investment and corporate bank. SAGE Business Cases Originals. Sage Publications.
- Ozturkcan, S., Yolbulan Okan, E. (2018). Introduction. Marketing Management in Turkey. Emerald Group Publishing Limited. 3-8.
- De Kervenoael, R., Ozturkcan, S. (2009). Activating e-bank users : exploring the potential impact of e-atmospherics and experiential marketing. Services marketing : concepts, strategies and cases. London, Delmar Cengage Learning. 560-562.
- De Kervenoael, R., Ozturkcan, S. (2008). Activating e-bank users : exploring the potential impact of e-atmospherics and experiential marketing. Consumer behaviour. London, Delmar Cengage Learning.
Konferensbidrag (Refereegranskat)
- Billore, S., Ozturkcan, S. (2024). Beyond Billy: Exploring the power of consumer imagination in the IKEA digital museum. Presented at the 9th Nordic Retail and Wholesale Conference, Lund University, Helsingborg, Sweden, November 5-7, 2024.
- Ozturkcan, S., Berndt, A., Angelakis, A. (2024). Mending clothing to support sustainable fashion. Presented at the 31st Annual Conference by the Consortium for International Marketing Research (CIMaR), Gävle, Sweden, June 10-13, 2024.
- Ozturkcan, S., Toral, I. (2024). Brandlessness : A rising trend among digital nomad consumers and retail designers of non-fungible tokens. Presented at the 9th Nordic Retail and Wholesale Conference, Lund University, Helsingborg, Sweden, November 5-7, 2024.
- Merdin-Uygur, E., Ozturkcan, S. (2024). Harassing technology in public spaces : Initial insights from practitioners regarding mistreatment of robots. Presented at the 21st Annual Symposium of the Academy of Marketing’s Arts, Heritage and Non-Profit Special Interest Group, Edinburgh Business School, Heriot-Watt University, Edinburgh, UK, September 6, 2024.
- Gashi Nulleshi, S., Ozturkcan, S. (2024). Entrepreneurship in precarious environments : A tale of digital wizards and social warriors. Presented at the 2024 Global Research Conference on Marketing and Entrepreneurship: "Entrepreneurial Marketing and Organizational Performance", New Brunswick, USA, August 5-7, 2024.
- Toral Manson, I., Ozturkcan, S., Jain, H. (2023). Revolutionizing Responsible Fashion Retail with Metaverse : Exploring Generation Z's Perceptions. Proceedings of Academy of Marketing 2023 : Annual Conference and Doctoral Colloquium: From Revolution to Revolutions. 68-69.
- Ozturkcan, S., Merdin-Uygur, E., Yilmaz, F., Ince, O. (2023). Human-robot partners in healthcare services. Paper presented at AIRSI2023: The Metaverse Conference, Zaragoza, Spain, May 15-17, 2023.
- Merdin-Uygur, E., Ozturkcan, S. (2023). The Effect of Human Interference in Robotic Service Failures on Customer Comfort and Customer Aggression. Paper presented at Frontiers in Service, Maastricht, The Netherlands, June 15-18, 2023.
- Merdin-Uygur, E., Ozturkcan, S. (2023). The Effect of Human Interference in Robotic Service Failures on Customer Comfort and Customer Aggression. Proceedings of Academy of Marketing 2023 : Annual Conference and Doctoral Colloquium: From Revolution to Revolutions. 87-88.
- Angelakis, A., Inwinkl, P., Berndt, A., Ozturkcan, S., Zelenajova, A., et al. (2023). Gender (Still) Matters in the Crisis Communication : A Sentiment-Based Analysis of German Higher Education Leaderships' Online Posts in the Context of COVID-19. Presented at the 25th Hochschulmanagement Workshop-Conference, Vienna, Austria, February 23-24, 2023.
- Ozturkcan, S., Merdin-Uygur, E. (2023). Mapping the Landscape of Service Robots in Hospitality : A Bibliometric Analysis. Paper presented at the 4th International Hospitality Conference on Hospitality Robotics: "Engineering, Experience, Ethics", Amsterdam, The Netherlands, June 8-9, 2023.
- Angelakis, A., Inwinkl, P., Ozturkcan, S., Berndt, A., Winkler, R., et al. (2023). Female CEOs : A structured literature review. Presented at the International Symposium in Business (ISBIZ23), Greece, July 24-28, 2023.
- Ozturkcan, S. (2023). Robot Yönetimi : Geleceğin İş Dünyasına Hazırlanmak. Presented at the International Business Congress, Istanbul, Turkey, September 7-9, 2023.
- Makul, S., Ozturkcan, S., Kitapci, O., Merdin-Uygur, E. (2023). Navigating the New Norm in Restaurants : To continue (or not) with the QR-code Menus. Presented at AIRSI2023: The Metaverse Conference, Zaragoza, Spain, May 15-17, 2023.
- Ozturkcan, S., Kasap, N., Arın, İ., Saygın, Y. (2023). Reflections of Social Support on Twitter : The Case of the Soma Mine Disaster in Turkey. Digitalisation: Opportunities and Challenges for Business. ICBT 2022. 79-88.
- Ozturkcan, S., Ozdinc, M. (2022). Producotting : The Co-creative Spin-off of Boycotting and Buycotting. Presented at Annual Conference of the Academy of Marketing: The Fabric of Life, 5-7 July 2022.
- Angelakis, A., Inwinkl, P., Berndt, A., Ozturkcan, S., Zelenajova, A., et al. (2022). How do University Rectors and Vice-Rectors Communicate in Times of Crises such as the COVID-19 pandemic? A Sentiment-Based Study. Presented at the British Academy of Management - International Symposium in Finance, Kissamos (ISF2022), Crete, Greece, July 29-31, 2022.
- Tanaltay, A., Ozturkcan, S., Kasap, N. (2022). Unpacking Emotion on Social Media Marketing in Global and Emerging Local Market Contexts with Evidence from Big Data. Presented at the AIRSI2022 Conference: Technologies 4.0 in Tourism, Services & Marketing, Zaragoza, Spain, July 11-13, 2022.
- Tanaltay, A., Ozturkcan, S., Kasap, N. (2022). A Cross-Cultural Analysis of Emoticon Utilization in Social Media Branding Communication. Presented at the AIRSI2022 Conference: Technologies 4.0 in Tourism, Services & Marketing, Zaragoza, Spain, July 11-13, 2022, Zaragoza, Spain, 2022.
- Angelakis, A., Inwinkl, P., Berndt, A., Ozturkcan, S., Zelenajova, A., et al. (2022). How do University Rectors Communicate in Times of Crisis such as the COVID-19 pandemic? A Sentiment-Based Study. Presented at the 10th International Conference on Contemporary Marketing Issues, Naxos, Greece, July 8-10, 2022.
- Farhoudinia, B., Ozturkcan, S., Kasap, N. (2022). Lexicon-based sentiment analysis of fake news on social media. Presented at the AIRSI2022 Conference: Technologies 4.0 in Tourism, Services & Marketing, Zaragoza, Spain, July 11-13, 2022, Zaragoza, Spain, 2022.
- Ozturkcan, S. (2022). Sağlık Hizmetlerinde İnsansı Robotların Kullanımı (Using Humanoid Robots in Healthcare Services). Presented at 3. Uluslararası Sağlıkta Yapay Zeka Kongresi (3rd International Conference on AI in Healthcare), Online, May 11-13, 2022.
- Ripley Johnson, E., Castaño Martínez, M., Ozturkcan, S. (2022). Complications in big data-based communication in the wake of COVID-19 : A comparison of North American and Nordic practices of multinational healthcare corporations. Interview Data on Challenges in big data-based communication amid C19.
- Tufan, P., Ozturkcan, S., Özdinc, M. (2022). How does collectively seeking social media community support help employees solve organizational injustice-related problems? : An analysis of Twitter Big Data. Presented at Annual Conference of the Academy of Marketing: The Fabric of Life, 5-7 July, 2022.
- Merdin-Uygur, E., Ozturkcan, S. (2022). Robots falling flat on the marketers’ faces. Presented at Unanticipated and Unintended Consequences of Service Robots in the Frontline - Online Workshop, University of Surrey, UK, September 15, 2022.
- Merdin Uygur, E., Ozturkcan, S. (2022). The emerging “we” tribe of human-robot partners in consumption spaces. Presented at the AIRSI2022 Conference: Technologies 4.0 in Tourism, Services & Marketing, Zaragoza, Spain, July 11-13, 2022, Zaragoza, Spain, 2022.
- Ozturkcan, S. (2021). Conceptualizing Consumer Paradoxes towards the Central Bank Digital Currency (CBDC) in the context of COVID-19. Presented at the AIRSI2021 Conference: Technologies 4.0 in Tourism, Services & Marketing, Online, July 12-14, 2021. 62-68.
- Merdin-Uygur, E., Ozturkcan, S. (2021). Consumer Attitudes towards Low vs. High Power Robotic Services and the Covid Pandemic. Presented at the 2021 Annual Conference of the Academy of Marketing: "Reframing Marketing Priorities", Online, July 5-7, 2021.
- Ozturkcan, S., Arin, I., Kasap, N., Saygin, Y. (2021). Twitter Reflections on Syrian Conflict from Turkey. Paper presented at the International Conference on Business & Technology (ICBT 2021), Istanbul, Turkey, November 6-7, 2021 - Best Paper Award.
- Ozturkcan, S. (2021). Central Bank Digital Currency in the Context of Covid-19 : What the Future Holds for Marketers and Consumers?. Presented at the 2021 Annual Conference of the Academy of Marketing: "Reframing Marketing Priorities", Online, July 5-7, 2021, Academy of Marketing , 2021.
- Ishäll, L., Aktas, V., Bjursell, C., Ozturkcan, S., Johan, B. (2021). Upplevelser av digitaliseringens effekter på lärandet, sociala interaktioner och arbetsmiljön : en kvalitativ pilotstudie under global pandemi. Presented at FALF 2021: "Hälsosamt arbetsliv - utopi eller verklighet?", Online, June 14-16, 2021.
- Ozturkcan, S. (2020). The deadly gamification challenge of #BlueWhale. Presented at 8th EAI International Conference on ArtsIT, Interactivity and Game Creation, ArtsIT 2019, and the 4th EAI International Conference on Design, Learning, and Innovation, DLI 2019; Aalborg; Denmark; 6-8 November 2019. 785-787.
- Ozturkcan, S., Kasap, N., Ozdinc, M., Tanaltay, A. (2019). Digital national currency : example of Sweden and e-Krona. Paper presented at the 2nd International Conference on Digital Innovation, Entrepreneurship and Financing, Valencia, Spain, December 2-3, 2019. 1-7.
- Ozturkcan, S., Merdin-Uygur, E. (2018). Will robots conquer services? : attitudes towards anthropomorphic service robots. Presented at the 9th International Research Symposium in Service Management (IRSSM), Ljubljana, Slovenia, July 23-27, 2018.
- Wakim, R.S., Drak Al Sebai, L., Miladinovic, M., Ozturkcan, S. (2018). A Study of Swedish Eyewear Retailer's Smartphone-Based Augmented Reality Application. Engineering and Technology Management Summit 2018 : Engineering and Technology Management in the Smart Age. 350-355.
- Ozturkcan, S., Fis, A.M. (2016). Effects of essentialism on entrepreneurial intentions & efficacy. Presented at the 19th EBES Conference, Istanbul, Turkey, May 26-28, 2016.
- Çevik, M., Ozturkcan, S., Kasap, N. (2015). Sosyal Medya Analitiği [Social Media Analytics] : Twitter için Büyük Veri Yaklaşımı [Big Data Approach for Twitter]. .
- Yurdakul, H., Ozturkcan, S. (2014). Management Practices in Kingdom of Saudi Arabia : Exploring Perspectives of Saudi Managers and Middle East Expats. Proceedings of International Conference on Innovative Trends in Multidisciplinary Academic Research (ITMAR 2014). 66-83.
- Ozturkcan, S., Gursoy, G. (2014). On-line reviews’ impact on trust building. Global Conference on Business and Finance Proceedings : Volume 9, number 1. 350-360.
- Ozturkcan, S., Genc, E.A., Uysal, O. (2014). You are What You Check-In : Socially Created Values of Places and Online Identity Formation. III. European Conference on Social and Behavioral Science, Feb 6-8, 2014, Rome, Italy.
- Ozturkcan, S. (2014). Technology acceptance of students : an analysis of 100% online graduate program. Presented at the 3rd European Conference on Social and Behavioral Sciences, Rome, Italy, February 6-8, 2014.
- Gümüş, B., Varnalı, K., Ozturkcan, S. (2014). Adoption of Really New Products : Retro Appearance and the Bandwagon Effect. Marketing theory challenges in emerging markets. 23.
- Oncul, S.D., Ozturkcan, S., Bayraktar, D., Celebi, D. (2009). A review of timetabling and resource allocation models for light-rail transportation systems. Paper presnted at the International Conference for Prospects for Research in Transport and Logistics on a Regional – Global Perspective, Istanbul, Turkey, February 12-14, 2009.
- Ozturkcan, S., De Kervenoael, R., Kasap, N., Eryarsoy, E. (2009). An Actor-Network Theory (ANT) approach to Turkish e-government gateway initiative. Paper presented at the International Conference on eGovernment & eGovernance (Ice-Gov), Ankara, Turkey, March 12-13, 2009.
- Ozturkcan, S. (2009). Experiential practises via digital services. Presented at the eChallenges Conference, Istanbul, Turkey, October 21-23, 2009.
- Bisson, C., De Kervenoal, R., Ozturkcan, S. (2009). Social e-Atmospherics in Practice (or not) : A French and Turkish Web Designers’ Perspectives. .
- Ozturkcan, S., Kasap, N., Eryarsoy, E. (2009). M-Devlet [M- Government] : Fırsatlar ve Engeller Üzerine Bir Analiz [An Analysis of Threats and Opportunities]. 1. Ulusal Mobil Devlet Konferansı [1st National Mobile Government Conference], Ankara, Turkey, May 28-29, 2009.
- Ozturkcan, S., Gunay, N. (2009). Students’ experiences in business schools. Paper presented at the 27th EuroCHRIE Annual Conference, Helsinki, Finland, October 22-24, 2009.
- Duvan, B.S., Ozturkcan, S. (2009). Used car remarketing. Paper presented at the International Conference on Social Sciences (ICSS) 2009, Izmir, Turkey, September 10-13, 2009.
- Ozturkcan, S., Aydın, S., Ateş, M., Çetin, A.T. (2009). Effects of service quality on customer satisfaction and customer loyalty : Marmara University Hospital. Paper presented at the International Congress on Performance and Quality in Health, Antalya, Turkey, March 19-21, 2009.
- Bozkaya, B., De Kervenoael, R., Ozturkcan, S. (2009). Premium e-grocery : exploring value in logistics integrated service solutions. Paper presented at the International Conference for Prospects for Research in Transport and Logistics on a Regional – Global Perspective, Istanbul, Turkey, February 12-14, 2009.
- De Kervenoael, R., Ozturkcan, S., Cetin, S., Soylu, Y. (2008). Adopting the experiential values propositions as e-atmospherics : an illustration through the case of e-banking. Paper presented at the 15th International EIRASS Conference on recent advances in Retailing and Services Science (EIRASS), Zagreb, Croatia, July 14-17, 2008.
- De Kervenoael, R., Ozturkcan, S., Eryarsoy, E., Kasap, N. (2008). Categorizing ‘intention to use’ e-government services through mobile phone : the importance of front loading activities. Paper presented at the International Conference on Information Resources Management (Conf-IRM), Niagara Falls, Ontario, Canada, May 18-20, 2008.
- De Kervenoael, R., Ozturkcan, S., Bisson, C. (2008). The influence of social E-Atmospherics in practice : a website content analysis perspective. Paper presented at the 7th International Marketing Trends Congress, Venice, Italy, January 25-26, 2008.
- Ozturkcan, S., De Kervenoael, R., Kasap, N., Eryarsoy, E. (2008). Mobile phone and e-government in Turkey : practices and technological choices at the crossroad. Paper presented at the International Conferences on Mobile Government and the Mobile Society, Antalya, Turkey, September 16-19, 2008.
- Ozturkcan, S., De Kervenoael, R. (2008). Türkiye’de e-Bankacılık [Turkish e-Banking] : Tüketici Deneyimleri [Consumer Experiences]. Paper presented at the 13th National Marketing Congress, Cappadocia, Turkey, October 25-29, 2008.
- De Kervenoael, R., Ozturkcan, S., Hallsworth, A., Canning, C. (2008). Capturing loyalty across garment ranges : the case of supermarket children's clothing in the UK. Paper presented at the 15th International EIRASS Conference on recent advances in Retailing and Services Science (EIRASS), Zagreb, Croatia, July 14-17, 2008.
- Celebi, D., Bayraktar, D., Ozturkcan, S. (2008). Multi criteria classification for spare parts inventory. Paper presented at the 38th Computer and Industrial Engineering Conference, Beijing, China, October 31-November 2, 2008. 1780-1787.
- De Kervenoael, R., Ozturkcan, S. (2007). ‘It’s in Her Eyes’ A ‘barometer’ for EU accession through female perceptions of role portrayals in advertising : a crosscultural study of Ukraine and Turkey. Paper presented at the 36th European Marketing Academy (EMAC) Conference, Reykjavik, Iceland, May 25-27, 2007.
- De Kervenoael, R., Ozturkcan, S., Soopramanien, D. (2007). Anticipating e-grocery services pre-purchase practices : contrasting trajectories in households’ organisation. Paper presented at the 14th International EIRASS Conference on recent advances in Retailing and Services Science (EIRASS), San Francisco, USA, June 29-July 2, 2007.
- Ozturkcan, S., Bayraktar, D. (2007). An expert system approach for improving service-levels between buyer and supplier. Paper presented at the 14th International Annual EurOMA Conference, Ankara, Turkey, June 17-20, 2007.
- Ozturkcan, S., Eryarsoy, E., Kasap, N., De Kervenoael, R. (2007). Türkiye’de E-Devlet Hizmetleri İçin Mobil Telefonların Kullanımı [Using Mobile Phones for E-Government Services in Turkey]. Paper presented at the Knowledge, Economy and Management Congress, Istanbul, Turkey, December 26-28, 2007.
- Elms, J., Dunphy, C., De Kervenoae, R., Ozturkcan, S. (2007). “It’s in his eyes” : the negotiation and interpretation of masculinity using the Dolce et Gabbana’s 2005 print advertising campaign. Paper presented at the 4th Workshop on Interpretive Consumer Research (EIASM), Marseilles, France, April 26-27, 2007.
- De Kervenoael, R., Ozturkcan, S. (2007). Dimensionalizing e-grocery shopping 'in practice' : an illustration through Turkish consumers' front-loading activities. Paper presented at the 3rd International Conference on Business, Management, and Economics (ICBME 2007), Izmir, Turkey, 13-17 June, 2007.
- Ozturkcan, S. (2005). Identification in hyper-loyalty brand communities. Paper presented at the 2nd Annual Management Congress at Mugla University, Mugla, Turkey, February 17, 2005.
- Ozturkcan, S. (2002). Globalization and economic growth. Paper presented at the 11th Annual IMDA Conference, Antalya, Turkey, July 20-24, 2002.
- Ozturkcan, S. (2002). Cultural recognition in one-to-one Internet advertising. Presented at 11th Annual IMDA Conference, Jul 20-24, 2002, Antalya, Turkey.
Manuskript (Övrigt vetenskapligt)
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Ozturkcan, S. (2018). Call to Redefine Human-Robot Interaction: From Social Robots to Gun Shooting Humanoids.
This paper reviews the human-robot interactionliterature in the scope of recent technological progress. It gives various examples of emerging human-robot interaction and calls upon a re-definition of the interaction concept.
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Proceedings (redaktörskap) (Refereegranskat)
- Singh, A., Hadjikhani, A., Aktan, C., Ozturkcan, S. (2009). Studies on Business Economics: Papers on Human Resources Management, Leadership, Organizational Culture, Organizational Social Responsibility, Performance Management, Auditing, Accounting, Tourism Management : Volume 1: Selected Proceedings of the Second International Conference on Social Sciences, Social Science Research Society. Social Sciences Research Society.
Samlingsverk (redaktörskap) (Refereegranskat)
- Ozturkcan, S., Yolbulan Okan, E. (2018). Marketing management in Turkey. Bingley, UK, Emerald Group Publishing Limited. 339.
Övrigt (Refereegranskat)
- Ozturkcan, S. (2017). The rise and fall of a fake psychologist as an Instagram celebrity. London, Sage Publications. 5.
Övrigt (Övrigt vetenskapligt)
- Ozturkcan, S. (2018). PASHA Bank Turkey : an inter-regional marketing strategy. The Case Centre. 26.
Dataset (Refereegranskat)
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Ripley Johnson, E., Castaño Martínez, M., Ozturkcan, S. (2022). Interview Data on Challenges in big data-based communication amid C19.
Transcriptions of Interview Data that follows the Semi-Structured Interview Guide. PDF files.
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Akiskali, T., Kitapci, O., Ozturkcan, S. (2022). Dataset - Literature on service robots in the hospitality industry.
List of fifty-nine articles retrieved from Web of Science, Google Scholar, and Scopus databases upon search inquiries with "robot," "hotel," and "hospitality" keywords. Data collection between October 2021 and March 2022. Figures of analysis in three clusters: robot*-customer relationship, robot-employee relationship, and robot-firm relationship. Pdf file.
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